Thank you for purchasing clothing, shoes, and bags from this website. To ensure your shopping experience, please carefully read the following terms before requesting a refund or return.
I. Return Request Period
Customers may submit a refund or return request within 7 days of receiving the goods. Requests submitted after this period may not be processed.
II. Eligible Circumstances for Refund/Return
Refunds or returns are eligible in the following situations:
The product has quality issues;
The wrong product was received;
The product was severely damaged during transportation;
The product is clearly inconsistent with the order description.
If a return is requested due to personal reasons (such as incorrect size, dislike, color not matching expectations, etc.), the product must be in brand new, unused condition, and the relevant return shipping costs are usually borne by the buyer.
III. Situations Where Refunds/Returns Are Not Supported
Refunds or returns are generally not supported in the following situations:
The item has been worn, used, washed, or is damaged by the customer;
The item’s tags, packaging, or accessories are missing;
Special offer items, clearance items, or customized items;
The return application period has expired;
Delivery failure due to the customer providing an incorrect address;
The item was returned without customer confirmation.
IV. Refund Process
Contact customer service to submit a refund or return application;
Provide the order number and relevant photos of the item;
After approval, we will provide return instructions;
The customer must return the item within the specified time;
After receiving and inspecting the item, we will process the refund within 3-7 business days.
The refund will be returned to your original payment account. The specific arrival time may vary depending on the processing speed of the bank or payment institution.
V. Return Shipping Costs
Return shipping costs incurred due to product quality issues or incorrect item delivery will be borne by us;
Return shipping costs for returns requested for personal reasons will be borne by the buyer;
Original order shipping costs are generally not refundable.
VI. Return Address
Please contact customer service for confirmation before returning any item. Do not return the item without confirmation.
Return Address:
VII. Billing Information
All items on this website are one-time purchases.
There is no automatic renewal;
There are no subscription fees;
Users only need to pay the current order amount;
There will be no recurring charges.
VIII. Contact Us
If you have any questions about refunds, returns, or order issues, please contact us via the website’s official email address. We will assist you as soon as possible.